Ngo Dinh Hoang

Fukushima-Japan · hoangnd.1408@gmail.com

I’m Eric Ngo – an IT consulting solutions provider and multilingual translator based in Japan. With a background as an international student, I’ve developed strong adaptability and a global mindset. For over seven years, I have helped businesses and individuals bridge technology and language barriers, specializing in IT consulting, digital solutions, and professional translation services in English, Japanese, Chinese, and Vietnamese. On this blog, I share practical tips about Japanese language learning, insights into IT consulting, and stories from daily life in Japan.

Experience

Foreigner Management Department

Synergy Cooperative Association
Aug・2024 - Now

・Managed comprehensive administrative processing for foreign nationals, ensuring compliance with relevant regulations and timely submission of all required documents.

・Provided professional translation and interpretation services (English, Japanese, Chinese, Vietnamese) for foreign individuals, facilitating clear communication in various official and personal contexts.

・Offered expert consultation and recruitment services to connect foreign talent with employment opportunities at Japanese enterprises, including pre-screening, interview preparation, and post-placement support.

・Acted as a key liaison between foreign nationals and Japanese companies, resolving issues and ensuring smooth integration.

Aug・2024 - Now

Marketing Department

SHIN TECH ET Co.,LTD | Chief Marketing Officer (CMO)
Sep・2020 - Jul・2024

・Provided multilingual customer acquisition support through various channels, including advertising, SEO, and social media.

・Managed and responded to multilingual customer inquiries.

・Proposed and implemented initiatives to optimize and automate marketing processes, enhance data visualization, and ensure effective data utilization.

・Handled customer care through chat and email correspondence.

・Facilitated internal communications (IC) within the department.

・Acquired new customers and cultivated strong customer relationships.

Key Projects

📘 Japanese Language E-learning Project – GOJAPAN.vn
Sep 2020 – Sep 2022

Developed and delivered video-based e-learning content, implemented SEO strategies, managed digital ad campaigns, contributed to recruitment processes, and carried out QA testing for the mobile learning system to ensure product quality.

Impact: 10,000+ learners enrolled, 2,000+ went to Japan, 1,000+ passed JLPT N5 in 4 months.

🌐 Digital Marketing & HR Expansion – NETKO SOLUTION
Jun 2022 – Jun 2024

Deployed complete SEO-optimized web content tailored for the Japanese market, executed telesales campaigns, managed social media channels, and delivered recruitment services to support company growth.

Impact: Helped secure new projects in Japan and successfully recruited qualified personnel for strategic roles.

🎧 Contact Center & Communication Service – Transcosmos Vietnam
Dec 2021 – Jul 2024

Delivered customer support services for Japanese end clients during the COVID-19 pandemic through a multilingual contact center. Also provided internal communication consulting and social media support for the company.

Impact: Successfully handled over 100,000 inquiries, significantly improving customer satisfaction and helping Transcosmos Vietnam expand its client base.

👗 Fashion Branding & SEO-Optimized Content – Macuzz Fashion
2023 – 2024

Supported the launch of a newly established fashion brand by developing a comprehensive social media strategy and crafting SEO-optimized content tailored for digital growth. Delivered creative direction to enhance brand identity across platforms.

Impact: Achieved significant follower growth on social media channels and contributed to a steady month-over-month increase in sales.

💻 IT Comtor & QA Testing – ENKOMM
2022 – 2023

Acted as IT Comtor bridging communication between the development team and Japanese clients, ensuring requirements were fully understood and accurately delivered. Performed QA testing for both web and mobile applications of ENKOMM – an internal chat software developed by NTQS. Conducted test case design, execution, and bug reporting to improve product quality.

Impact: Enhanced cross-cultural communication efficiency, reduced misunderstanding of requirements, and contributed to higher product stability through systematic testing.

📚 Brand Building & SEO Strategy – Miracle English Center
2023 – 2024

Led the brand development for Miracle English Center from the ground up, crafting a consistent identity across online and offline channels. Designed and implemented an SEO strategy to increase brand visibility, while supporting digital campaigns tailored to the local audience in Trảng Bom, Việt Nam. Developed a comprehensive marketing plan focused on attracting young learners seeking to improve their English skills.

Impact: Successfully boosted brand recognition, optimized search presence, and supported enrollment campaigns that achieved the project’s target of over 1,000 student registrations.

Sep・2020 - Jul・2024

Marketing Department

HANOI INVESTMENT AND HUMAN RESOURCES NO 1 JOINT STOCK COMPANY
Aug・2019 - Aug・2020

・Developed media and digital content to enhance brand awareness in the Japanese market.

・Managed recruitment efforts, including internal hiring and intern placements.

・Handled customer correspondence from clients in Japan via chat, email, and phone.

Aug・2019 - Aug・2020

Education

帝京大学

情報科学科

GPA: 3.52

Apr・2017 - Mar・2020

専門学校中野スクールオブビジネス

インターネットビジネス科

GPA: 3.63

Apr・2017 - Mar・2019

東京グローバル日本語学校

Japanese Language and Literature

GPA: Good

Apr・2015 - Mar・2017

FPT University

Computer Science

GPA: 3.55

Aug・2012 - Mar・2015

Skills

Languages & Interpretation
  • Trilingual Interpretation: English – Japanese – Chinese
  • Specialized Translation: IT, Business, Technical
  • Cross-language Communication & Liaison
Digital Marketing & Tools
  • Content Marketing (SEO, Social Media, Email)
  • Online Advertising: Google Ads, Facebook Ads
  • Data Analysis & Google Analytics
  • E-commerce Platforms: Shopify, Marketplace Ops
  • Marketing Automation & CRM: Mailchimp, HubSpot, Hootsuite, Canva
IT & Professional Skills
  • Responsive Design, Basic UI/UX Design
  • QA Testing for Web & Mobile Applications
  • Project Management (Agile & Scrum Methodology)
  • Cross-cultural Communication & Team Collaboration

Interests

I have a strong passion for traveling, photography, reading, and working on personal programming projects. I enjoy exploring new cultures, capturing moments through the lens, and continuously learning through both books and hands-on development experience.

Awards & Certifications

Search Engine Optimization (Specialization)

University of California, Davis — Jun 2023

View Certificate

Google Project Management (Professional Certificate)

Google — May 2023

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Agile Project Management

Google — Apr 2023

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日本語能力試験 JLPT N1

日本国際教育支援協会　— Dec 2019

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Chinese for HSK 4

Peking University — Feb 2023

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EF SET English Certificate (C2 Proficient – 74/100)

EF SET — Jan 2023

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日本語能力検定試験　2級

専門学校中野スクールオブビジネス　— Nov 2018

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Microsoft 365 Fundamentals

Microsoft — Jan 2023

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Brand and Product Management

IE Business School — Feb 2023

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Introduction to Social Media Marketing

Meta — Jan 2023

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Technical Support Fundamentals

Google — Jan 2023

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IT Security: Defense against the digital dark arts

Google — Jan 2024

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Network Security

Cisco — Mar 2024

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System Administration and IT Infrastructure Services

Google — Jan 2024

View Certificate

Eric's Blog

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